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Instant Replies: Unleash the Power of Canned Responses!

Updated: Aug 16, 2023

Canned Responses in
Use Canned Responses to increase team productivity

Canned responses, also known as pre-written or templated responses, are ready-made messages that can be quickly and easily used to respond to common inquiries or situations. They are a time-saving feature commonly used in customer support, email management, and messaging platforms.

With canned responses, you can provide consistent and efficient responses to frequently asked questions or standard requests, without having to type the same message repeatedly. By creating a library of canned responses, you can streamline your communication process, enhance productivity, and ensure a consistent brand voice across various channels. Canned responses are particularly useful for businesses and professionals who frequently deal with repetitive inquiries or need to provide quick responses to large volumes of messages. They allow you to save time, maintain professionalism, and deliver prompt and accurate information to your customers or clients.

At, we understand the importance of efficient and streamlined communication with your customers. That's why we offer a powerful canned response feature that allows you to create and utilize pre-written message templates. With this feature, you can save time and effort by crafting and storing commonly used responses for future use.

Creating a canned response template is simple and user-friendly. Here are the easy steps to get started:

1. Go to Open the platform and navigate to the Settings section.

Within the Settings menu, locate and click on the "Canned Responses" option.

How to setup canned responses in
How to setup canned responses in

2. Add a New Canned Response: Look for the "+ Add Canned Response" button in the top right corner and click on it.

Step  by Step Guide for canned response
Step by Step Guide for canned response

3. Fill in the Details: A pop-up window will appear. Enter the required details such as the message name and the actual message content in the text field. You can also add additional information in the optional text field if needed. Once done, click on the "Create" button.

Add canned responses form
Add canned responses form

4. View Canned Responses: Your newly created canned response will now be listed on the response listing page, along with any existing canned responses. Where you have the ability to Edit and delete it.

Manage all canned responses easily
Manage all canned responses easily

5. Use Canned Responses: To use a canned response, go to the Message Chat section or text field.

Type the "/" character to invoke the canned response feature.

[Alternatively, you can also click on the canned response icon shown in the image. (Not added on the current version will be added in the upcoming versions)]

Type / Backslash to see saved canned responses
Type / Backslash to see saved canned responses

7. Select the Canned Response: Choose the desired canned response from the available options to insert it into the chat or text field.

In conclusion, canned messages offer a convenient and efficient way to streamline communication and enhance productivity. With just a few simple steps, you can create and access pre-defined responses, saving valuable time and ensuring consistent messaging. Whether you're managing customer inquiries or providing support, canned messages empower you to deliver prompt and professional responses with ease. Embrace the power of canned messages and unlock a new level of efficiency in your communication workflows.


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