Yes, you can use an existing WhatsApp number. However, before onboarding, you must first delete the WhatsApp account linked to that number. If you wish to back up your WhatsApp text messages so that you can restore to Baat.ai, you can use our Chat backup plugin.

While standard WhatsApp usage remains cost-free, businesses leveraging the WhatsApp Business API to expand their operations will encounter fees associated with sending messages to customers. WhatsApp conversation pricing varies according to your customer's country code and the message template in use. For additional information, please refer to pdf on conversational-based pricing.

Each time a chatbot you've configured in Baat.ai interacts with your customer, it registers as a chatbot session. Each plan includes a specific allocation of chatbot sessions. If you exceed this limit, you'll need to respond to customers manually. You have the flexibility to purchase extra chatbot sessions directly from the 'Your Plan' page of the product. These chatbot sessions can be acquired on a monthly basis, even if you are on an annual plan, to accommodate fluctuations in seasonal traffic.

You have the flexibility to upgrade your plan or switch from a monthly to an annual subscription at any time through the 'Switch Plan' section in your Account Details. The charges for such changes will be adjusted proportionally according to the date of the modification. It's important to note that any downgrades will take effect only at the conclusion of your ongoing billing cycle. If you encounter any difficulties during the plan transition or require assistance in choosing the most suitable plan, please don't hesitate to reach out to us at contact@baat.ai

Indeed, Baat.ai operates on a pay-as-you-go model, and there are no cancellation fees. You have the flexibility to cancel your plan at your convenience. It's important to note that we do not offer refunds for payments made toward your ongoing subscription or any existing credits.