WhatsApp customer engagement platform
Baat.ai is a WhatsApp customer engagement platform for sales, support and automation. Manage conversations, broadcasts, customer support and automated journeys from one place.
No credit card required · 7-day free trial
Sell
Reach customers with WhatsApp broadcasts and targeted campaigns.
Support
Manage conversations with a shared WhatsApp inbox for your whole team.
Automate
Automate repetitive conversations and the workflows behind them.
Baat.ai is a WhatsApp customer engagement platform that helps businesses manage sales, customer support and automation from one workspace.
Teams can manage shared conversations, broadcasts, automated journeys, AI assistance and customer support across web and mobile.
Shared Inbox
Assign conversations, add internal notes, summarise chats and know who is handling every customer.
Rahul Mehta Online
Mobile apps
Web for your team. Mobile for your agents. One shared inbox behind both.
Inbox
Anjali Rao
Broadcast campaigns
Send the right message to the right audience, and see what it did.
Campaign preview Online
Automation
Turn customer activity into a sequence that runs itself, so your team is not sending the same message by hand every day.
Needs a person?
YesAssign to an agent
NoContinue the journey
Baat AI
AI for your agents, and AI for your customers. They are not the same thing.
AI Assist
Baat AI Assist works inside the inbox, helping a human agent answer sooner. It never messages a customer on its own.
AI Agents
Baat AI Agents reply to customers directly, answering routine questions and handing over to a person when one is needed.
Customer operations
Turn a conversation into trackable work with an owner, a status and a priority.
Give every chat an owner, so nothing sits unanswered and no two agents reply at once.
Collaborate on a conversation privately, without messaging the customer.
Order, cart and customer data flows into every conversation.
Sync orders, carts and customers.
Push contacts and deals to your CRM.
Keep contacts and deals in sync with Zoho.
Route conversations through your own bot.
Getting started
We set up the WhatsApp Business Platform on your number and take you through Meta verification.
Add agents to the shared inbox, and connect Shopify or your CRM so orders and contacts arrive with the conversation.
Switch on the automations you want, and start replying.
Start free for 7 days — no credit card needed. Scale as your brand grows on WhatsApp.
$10 /mo $8 /mo Billed $100/yr · Save $20 ₹399 /mo ₹333 /mo Billed ₹3,999/yr · Save ₹789
For small teams just getting started on WhatsApp.
Start Free TrialMost Popular
$20 /mo $17 /mo Billed $200/yr · Save $40 ₹799 /mo ₹667 /mo Billed ₹7,999/yr · Save ₹1,589
For growing brands scaling WhatsApp marketing.
Start 7-day Free Trial$50 /mo $38 /mo Billed $450/yr · Save $150 ₹2,500 /mo ₹1,875 /mo Billed ₹22,500/yr · Save ₹7,500
For teams that want AI-powered automation at scale.
Start 7-day Free TrialCustom
For large teams with custom requirements and dedicated support.
Talk to SalesPrices in USD. Prices in INR, billed to Indian customers. WhatsApp Business API conversation fees are billed separately by Meta and vary by country.
Baat.ai is a WhatsApp customer engagement platform for sales, customer support and automation. It combines a shared team inbox, broadcasts, tickets, automation journeys, AI Assist and AI Agents in one platform, and is used from a web browser or from the Baat apps for Android and iOS.
Yes. That is what the shared inbox is for. The number of agents included depends on your plan, and you can see who is handling each conversation so two people do not reply to the same customer.
Yes. You can send a WhatsApp broadcast to a segment of your contacts, schedule it, and see delivery, opens and replies afterwards. Marketing broadcasts must use a message template that Meta has approved, and how many recipients you can reach in one send depends on your plan.
Yes, in three ways that work together: auto-replies for simple cases, journeys that run a multi-step sequence from an event such as an abandoned cart, and AI Agents that answer questions in their own words and pass the conversation to a person when they should.
Yes. Baat is published on Google Play and on the Apple App Store. Both listings are by Clevup Technologies Private Limited, the company that builds Baat.
Yes. Connecting Shopify brings orders, carts and customers into the conversation, and lets store events such as an abandoned cart start a journey. The Shopify integration is included from the Growth plan.
No. Your plan covers the platform. Meta charges separately for each template message you send, at a rate that varies by template category, destination country and volume. Every platform in this category works the same way.
Sell, support and automate on WhatsApp with Baat.ai. Seven days free, no credit card.
